Contacting us during COVID-19
We are experiencing higher than normal contact volumes and our response times are longer than usual. You may not be able to speak to an agent and your call may disconnect. If you have left a voicemail message or sent us an email you can expect a response in 5 to 7 business days. If you have an immediate health concern please call your health care provider or Telehealth 1 866-797-0000.
Please continue to check our website for any COVID-19 updates including information on proof of vaccination, Thank you for your patience.
If you have COVID-19 symptoms please take the online self-assessment tool and follow those instructions.
We look forward to connecting. Here are the best ways to reach us.
By Phone
Speak with a public health professional by calling Health Connection, 705-721-7520 or 1-877-721-7520. We have extended our hours due to COVID-19:
- Monday to Friday, 8:30 a.m. to 4:30 p.m.
If you would like to receive services in your preferred language, you can request an interpretation service when you call the Health Connection phone line. We have a telephone interpretation service in more than 200 languages to better serve you in the language of your choice.
More about our Health Connection service here.
To report an emergency that requires an immediate response (e.g. chemical spill, disease outbreak notification or other major public health incident), contact the staff on call, 1-888-225-7851.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
By Email
Please note that at this time our response times are impacted by the demands of the COVID -19 pandemic and our response times are longer than usual. Please only submit your inquiry once. Please note we will not reply if threatening, profane, hateful or hurtful language is used or references to conspiracy theories, pseudo science and disinformation are made. Thank you for your patience. Send an email to Health Connection using our online form. We will be sure it reaches the right person.
In Person
Drop by any one of our eight health unit offices Monday to Friday, 8:30 a.m. to 4:30 p.m., unless noted differently below. Addresses below, or click on the map locations for details.
