Contacting us during COVID-19
Our phone system is running at capacity. You may not be able to speak to an agent and your call may disconnect. Please continue to check our website for any COVID-19 updates. Thank you for your patience.
If you are concerned about your health and COVID-19, please take the online self-assessment tool and follow those instructions.
We have extended our COVID-19 phone line hours. You can contact us at 705-721-7520 (1-877-721-7520):
- Monday to Friday 8:30 a.m. to 6:00 p.m.
- Saturday 8:30 a.m. to 4:30 p.m.
You may also send us a secure message through our online form and staff will respond within two business days or sooner. We thank you for your patience.
Do you have a question about your health or the health of your family? Call or click to connect with a nurse or public health inspector.
Health Connection is staffed by nurses and public health inspectors who can help you get the information and advice you need, and connect you with community programs and services.
We can answer your questions about:
- immunizations
- parenting
- breastfeeding and child nutrition
- common illnesses and infections
- well water testing, and more.
We can connect you with:
- prenatal classes and parenting programs
- quit smoking workshops
- immunization clinics
- sexual health clinics
- inspectors for safe food and water, and more.
How to connect with us
- Call us Monday through Friday, between 8:30 a.m. to 4:30 p.m., at 705-721-7520 or 1-877-721-7520
- Send an email to Health Connection using our online form
Our active involvement in the health unit’s response to the COVID-19 pandemic and supporting COVID-19 vaccine delivery has impacted Health Connection’s ability to provide its usual level of service. At this time private/direct Facebook messages will not be monitored by our health professional staff. Please complete submit your question using our online form or call 705-721-7520 or 1-877-721-7520. For immediate health advice please call Telehealth at 1-866-797-0000 or your health care provider.
Language interpreters available
If English is not your first language, we have a telephone interpretation service in more than 200 languages. Call us to speak with a nurse or public health professional in the language you prefer.
