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COVID-19

Reporting Preventative Measures Complaints

It takes more than actions from governments and the health sector to mitigate the impacts of COVID-19, everyone has a role to play. To stop the spread of COVID-19 in our community it is very important that everyone does their part to practise the public health measures put in place. 

On March 25, 2020 the Government of Canada put in place an emergency order under the Quarantine Act. This requires all travelers returning to or entering Canada to begin a mandatory 14-day period of isolation/quarantine, regardless of whether any symptoms of COVID-19 are present. Several categories of people are exempted from this order because they provide critical services, if they have no symptoms. The links below provide information and guidance to people under the mandatory 14-day isolation/quarantine period.

Quarantine officers and police can enforce legislation under the Quarantine Act. If you wish to file a report regarding non-compliance under the Quarantine Act, contact Public Health Agency of Canada at 1-833-784-4397. You can also contact your local police service, using the non-emergency number. Please do not call 911!

The emergency order under the Ontario Emergency Management and Civil Protection Act bans organized public events and social gatherings of more than 10 people.

To report the incident contact your local by-law department during regular business hours or the local police service using the non-emergency number. Please do not call 911.

The Ontario government has issued an emergency order that retail businesses and individuals in Ontario cannot charge unfair prices for necessary goods. Consumers can report price gouging on necessary goods by filing a complaint at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday, or by filing a report online.

Use of outdoor recreational amenities (eg. playgrounds, play structures and equipment) remains prohibited under the emergency order.

Pools, wading pools, and splash pads can begin to reopen on Friday June 12, 2020. However, spas/whirlpools, waterparks, wave pools, float parks and water slides will not be permitted to reopen in Stage 2. Further, there will be no access allowed to high-contact aquatic features such as slides, diving boards and climbing structures.

Any person who uses any of the following facilities shall ensure that they maintain a physical distance of at least 2 metres (6 feet) from any other person who is also using the facility:

  • outdoor sports amenities. 
  • off-leash dog areas. 
  • picnic sites, benches or shelters in parks or recreational areas. 
  • beaches

To report the incident contact your local by-law department during regular business hours or the local police service using the non-emergency number. Please do not call 911.

Some municipalities may choose to close their municipal public beaches to further protect the public.

Under the emergency order a number of businesses and facilities are to be closed or are required to modify their services to reopen.

For information or to report a concern contact Health Connection at 705-721-7520 (1-877-721-7520) or use our secure online form.

If you have concerns about your health and safety that your employer is not addressing, you can file a complaint with the Health and Safety Contact Centre at 1-877-202-0008.

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If you have any questions or concerns that require a response, please contact Health Connection directly.

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