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Reporting complaints

It takes more than actions from governments and the health sector to mitigate the impacts of COVID-19, everyone has a role to play. To stop the spread of COVID-19 in our community it is very important that everyone does their part to practice the public health measures put in place.  

Find out how to report non-compliance for issues such as mandatory quarantine, prohibited gatherings, or other complaints related to COVID-19 within businesses or in public spaces.

On March 25, 2020 the Government of Canada put in place an emergency order under the Quarantine Act. This requires all travelers returning to or entering Canada to begin a mandatory 14-day period of isolation/quarantine, regardless of whether any symptoms of COVID-19 are present. Several categories of people are exempted from this order because they provide critical services, if they have no symptoms. This exemption does not apply to anyone who has signs and symptoms of COVID-19, see this fact sheet for more information.

The links below provide information and guidance to people under the mandatory 14-day isolation/quarantine period.

Provincial or municipal police can enforce legislation under the Quarantine Act. If you wish to report a case of non-compliance under the Quarantine Act, contact your local police service, using the non-emergency number. Please do not call 911!

To report an incident that exceeds the capacity limits for gatherings listed below, contact your local by-law department during regular business hours or the local police service using the non-emergency number. Please do not call 911!

During the provincewide stay-at-home order and shutdown, indoor and outdoor organized public events and social gatherings are not allowed except with members of the same household (the people you live with) or gatherings of members of one household and one other person from another household who lives alone.

Individuals who live alone and single parents may consider having exclusive, close contact with another household to help reduce the negative impacts of social isolation.

The Ontario government has issued an emergency order that retail businesses and individuals in Ontario cannot charge unfair prices for necessary goods. Consumers can report price gouging on necessary goods by filing a complaint at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday, or by filing a report online.

For details about businesses restrictions, see the province’s COVID-19 Shutdown: enhanced public health and workplace safety measures.

For information or to report a concern contact Health Connection at 705-721-7520 (1-877-721-7520) or use our secure online form.

The charges to-date issued by the Simcoe Muskoka District Health Unit under the provincial Reopening Ontario Act, The Emergency Management and Civil Protection Act and locally-issued Class Orders are listed here.

If you have concerns about your health and safety that your employer is not addressing, you can file a complaint with the Health and Safety Contact Centre at 1-877-202-0008 (TTY : 1-855-653-9260). The number operates 24 hours a day, seven days a week.


Page last modified: April 18, 2021

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