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Reporting complaints

It takes more than actions from governments and the health sector to mitigate the impacts of COVID-19, everyone has a role to play. To stop the spread of COVID-19 in our community, it is very important that everyone does their part to practice the public health measures put in place.  

Find out how to report non-compliance for issues such as gatherings limits, proof of vaccination requirements, or other complaints related to COVID-19 within businesses or in public spaces.

On March 25, 2020 the Government of Canada put in place an emergency order under the Quarantine Act requiring all travellers returning to or entering Canada to begin a mandatory 14-day period of isolation/quarantine, regardless of whether any symptoms of COVID-19 are present.

Exemption for eligible fully vaccinated travellers

Fully vaccinated travellers, arriving by land or air, who are eligible to enter Canada and who comply with specific criteria are not required to quarantine or complete a day-8 test. More information can be found on the Government of Canada’s website.

The link below provides information and guidance on travelling to Canada, the mandatory 14-day isolation/quarantine period for individuals who are not considered fully vaccinated and/or those who are symptomatic.

Provincial or municipal police can enforce legislation under the Quarantine Act. If you wish to report a case of non-compliance under the Quarantine Act, contact your local police service, using the non-emergency number. Please do not call 911!

To report an incident that exceeds the capacity limits for gatherings listed below, contact your local by-law department during regular business hours or the local police service using the non-emergency number. Please do not call 911!

During Step 3 of Ontario's Roadmap to Reopen, indoor gatherings and indoor organized events are limited to 25 people.

Outdoor social gatherings (e.g., private parties, receptions) are limited to 100 people. This includes outdoor social gatherings associated with a wedding, funeral or a religious service, rite or ceremony.

Masks or face coverings are required indoors and are recommended be worn if physical distancing cannot be maintained with individuals from outside your household at outdoor social gatherings.

Outdoor organized events (e.g., parades, festivals) are not subject to capacity limits, however masks/face coverings must be worn at all times if physical distancing of 2 metres (6 feet) cannot be maintained from people outside one’s household.  

The Ontario government has issued an emergency order that retail businesses and individuals in Ontario cannot charge unfair prices for necessary goods. Consumers can report price gouging on necessary goods by filing a complaint at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday, or by filing a report online.

For details about businesses restrictions and requirements, see the province’s Roadmap to Reopen and proof of vaccination question and answer resource.

For information or to report a concern about a business or organization (e.g. not following COVID-19 public health measures, including proof of vaccination requirements) contact Health Connection at 705-721-7520 (1-877-721-7520) Monday to Friday 8:30 a.m. to 4:30 p.m. or use our secure online form.

The charges to-date issued by the Simcoe Muskoka District Health Unit under the provincial Reopening Ontario Act, The Emergency Management and Civil Protection Act are listed here. Visit this webpage for a list of locally-issued Class Orders and locally-issued Class Orders .

If you have concerns about your health and safety that your employer is not addressing, you can file a complaint with the Health and Safety Contact Centre at 1-877-202-0008 (TTY : 1-855-653-9260). The number operates 24 hours a day, seven days a week.

IMPORTANT NOTE: While the Simcoe Muskoka District Health Unit aims to provide relevant and timely information, no guarantee can be given as to the accuracy or completeness of any information provided. This guidance is not intended to nor does it provide legal advice and should not be relied upon or treated as legal advice. Users seeking legal advice should consult with a qualified legal professional. No one should act, or refrain from acting, based solely upon the materials provided in this guidance, any hypertext links or other general information without first seeking appropriate legal or other professional advice. Please visit the Simcoe Muskoka District Health Unit website regularly for updates and additional guidance.

Page last modified: November 2, 2021

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