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Reporting Preventative Measures Complaints

It takes more than actions from governments and the health sector to mitigate the impacts of COVID-19, everyone has a role to play. To stop the spread of COVID-19 in our community it is very important that everyone does their part to practise the public health measures put in place. 

On March 25, 2020 the Government of Canada put in place an emergency order under the Quarantine Act. This requires all travelers returning to or entering Canada to begin a mandatory 14-day period of isolation/quarantine, regardless of whether any symptoms of COVID-19 are present. Several categories of people are exempted from this order because they provide critical services, if they have no symptoms. The links below provide information and guidance to people under the mandatory 14-day isolation/quarantine period.

Quarantine officers and police can enforce legislation under the Quarantine Act. If you wish to file a report regarding non-compliance under the Quarantine Act, contact Public Health Agency of Canada at 1-833-784-4397. You can also contact your local police service, using the non-emergency number. Please do not call 911!

On March 28, 2020 the Ontario government issued a new emergency order under the Emergency Management and Civil Protection Act that bans organized public events and social gatherings of more than five people.

To report the incident contact your local by-law department during regular business hours or the local police service using the non-emergency number. Please do not call 911.

The Ontario government has issued an emergency order that retail businesses and individuals in Ontario cannot charge unfair prices for necessary goods. Consumers can report price gouging on necessary goods by filing a complaint at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday, or by filing a report online.

Use of outdoor recreational amenities (eg. Playgrounds, play structures and equipment, all outdoor pools, splash pads, whirlpools and spas) is prohibited under the emergency order.

Dog parks, park benches, picnic sites are all allowed to be open.

To report the incident contact your local by-law department during regular business hours or the local police service using the non-emergency number. Please do not call 911.

Under the emergency order public beaches may remain open, but any recreational amenity located on the beach is prohibited for entry or use (i.e. playgrounds, portions containing fitness equipment) While at the beach individuals must maintain the safe physical distance of at least two metres apart from others. Some municipalities may choose to close their municipal public beaches to further protect the public

Under the emergency order a number of businesses and facilities are to be closed or modify their services to remain open. These include but are not limited to food establishments, personal service settings, public pools and spas, licensed child care centres, group homes, funeral homes.

Food establishments can include:

  • Bars 
  • Restaurants (take-out, drive-thru, and delivery service only) 
  • Other businesses like grocery stores, convenience stores, discount and big box retailers selling groceries

Personal service settings can include:

  • hairdressing and barbering 
  • tattooing 
  • body piercing 
  • nail services 
  • electrolysis 
  • and various other aesthetic services

For information or to report a concern contact Health Connection at 705-721-7520 (1-877-721-7520) or use our secure online form.  

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If you have any questions or concerns that require a response, please contact Health Connection directly.

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