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Infection Control Complaints and Lapses

Public health staff are required to investigate regulated health settings (e.g., medical offices, labs) whenever there is an infection prevention and control (IPAC) complaint or concern from the public. When received, SMDHU staff visit the facility to assess practices and procedures. If there are issues identified, the investigators works with the facility to modify practices and/or update equipment to ensure the public is safe from infections. If the investigation indicates a direct health risk to previous patients, they may be notified, and provided with advice regarding medical follow-up.

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